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Linux Support Engineer/System Administrator

Reference:
VAC-14
Job Titles:
IT
Salary:
£35,000 to £43,000 per annum
Town/City:
London
Contract Type:
Permanent

Description

Linux Support Engineer / Systems Administrator


Our client has developed a ground breaking media logistics platform. Their customers are some of the biggest brands in the broadcast, content production, post production  and distribution markets. In 2012 they doubled in size and grew by a further 50% last year which they plan to repeat in 2015. This is a unique opportunity to work in a rapidly expanding organization.
As part of the BAU/Support Operations¬ team you must be technically strong, client-facing, work well and remain calm under pressure, a team-player and have proven experience of supporting clients in a 24x7 outsourced managed service environment.

  • Experience of presenting to clients, practical knowledge and experience of supporting J2EE applications (using Linux, Apache, MySQL, VMWare), and scripting (shell/bash) skills are essential.
  • Experience of Adobe CQ and knowing python and java/javascript are highly desirable.
  • You must have a confident and positive attitude, be self-motivated, have a passion for learning and problem solving and follow an analytical approach when it comes to diagnosing issues.
  • You should also enjoy having a busy and varied role, be able to manage your own time and be capable of inspiring your colleagues: your immediate team will consist of other support engineers, systems/project engineers and service delivery.
  • There are also plenty of opportunities for career growth and promotions within the company.
  • The nature of this role will suit someone who is interested in attending and presenting in client meetings, expanding their knowledge, learning new skills and technologies, and understands the importance of providing a reliable and responsive customer support experience.
  • Candidates must have at least 5 years’ experience in a Linux trouble-shooting systems administration/operations role.

Primary Responsibilities

  • BAU operations and second/third-line technical support: deploying and trouble-shooting applications running on Linux systems (Ubuntu / RedHat / CentOS) using JBoss, Tomcat, Apache, Adobe CQ and MySQL.
  • Trouble-shooting systems and networks including VMWare.
  • Using, maintaining/modifying our service management  portal system (ServiceNow)
  • Maintenance of and responding to monitoring alerts (Xymon)
  • Following ITIL processes
  • Creating and maintaining documentation and supporting¬ other members of the team
  • Providing on call, out of hours support as part of the support rota and major incident oncall management responsibilities (separate payment schedule)

Key Skills

  • 5 years in a Linux administration and troubleshooting role (RHCE or similar certification preferred)
  • Proven experience of administration and troubleshooting database issues; must have strong SQL knowledge and experience (MySQL)
  • Good scripting skills (shell / bash, python) and experience with Puppet
  • Experience in supporting and trouble-shooting J2EE applications
  • Experience of presenting to clients and/or senior staff members
  • Familiarity with load balancers and firewalls
  • Practical experience of managing and supporting business-critical applications and meeting demanding SLAs
  • Good working knowledge of common networking¬ protocols and software
  • Proven experience of working in a managed service environment supporting external clients
  • Experience of working in an ITIL environment
  • Client-facing and able to explain complex issues to non-technical clients succinctly
  • Works well under pressure
  • Works well in a team and has experience of mentoring juniors
  • An interest in technology and in learning new skills
  • A clear and confident communicator (written and spoken English)
  • Python, java/JavaScript experience is highly desirable.
     

Please note that all candidates will be thoroughly tested and expected to show proof of the above.

References will be checked and individuals may be expected to undergo CRB checks.

Every Second Counts – Our customers are in a hurry